About Me
Phebe received her Telecommunications Management Associate's Degree from Devry. She has an extensive teaching background as a volunteer. Rose through the ranks in a NGO and became the Assistant Director of a Long Distance Video Conferencing Program that won the USLDA Platinum Award for outstanding work—owned a successful catering company that was fortunate enough to serve the President of Namibia and his dignitaries. Three-time author with editing and development skills.
Now Phebe has been introduced to ServiceNow and has knowledge in ITSM and ITAM. She has had her hand in numerous projects as a BA collecting requirements from clients and bringing those requirements to the team being a mediator between for the client and the tech. She has also been involved in implementation projects as well as customizations for Service Catalog. She's written several guides in the hopes of helping others. If there's anything she's learned about ServiceNow is that if you can think it, it can be built.
My Latest Work
The Sum of All Things
I've been working at MyTechBestFriend since January and I've learned so many things. I've assisted in implementation projects as System Admin and led Requirement Elicitation meetings as BA. Turning the requirements into user stories is by far the most fun I've had as a BA. Tracking the team and the projects via Jira and leading Agile ceremonies as Scrum Master. So many hats and I'm not complaining, I'm grateful, the experience I've gained during this short period has made me quite valuable.
Womennow.dev has asked me to write an article and I couldn't be more proud. "The Purpose of Policies" in the hopes of helping others who may struggle with UI Policy vs Business Rules or Client Scripts.
Womennow.dev has asked me to write an article and I couldn't be more proud. "The Purpose of Policies" in the hopes of helping others who may struggle with UI Policy vs Business Rules or Client Scripts.
HAM Step-By-Step Guide (San Diego)
Summary
Starbucks Guide
Configurate/Customize
Apprenticeship at MyTechBestFriend
I was selected to an apprenticeship position with a company called MyTechBestFriend. This company takes training very seriously and I saw that from day one. Even though it's entirely remote, in this company comradery is overflowing throughout my team. If anyone of us is struggling with incidents or new features, the team comes together and works on the problem until it is resolved. The phrase, "we're only as strong as our weakest link, " does not fall through the cracks here. Each one of us are dealt with with care and are eager to learn and grow.
From the initial onboarding to now being a couple of weeks in, the organizing within this company has been impeccable. The trainers are thorough, kind, and patient.
I've already learned so much here already, I'm really excited to see what more there is to learn.
From the initial onboarding to now being a couple of weeks in, the organizing within this company has been impeccable. The trainers are thorough, kind, and patient.
I've already learned so much here already, I'm really excited to see what more there is to learn.
Increasing Knowledge of ServiceNow
